Shipping Policy

At Celebrity Outfitters, we are dedicated to making sure your order reaches you safely, securely, and as quickly as possible. Please review the information below to understand our shipping process, delivery times, and related policies.

Free Worldwide Shipping

We offer free worldwide shipping on all orders, with no minimum order value and no additional shipping charges. We currently ship to most countries around the world, excluding Russia, Israel, Iran, Iraq, India, and destinations subject to OFAC sanctions.

Estimated Processing & Delivery Times

Processing time varies depending on the product you purchase:

  • Prime Products: Ready-to-ship items are generally dispatched within 1–2 business days.
  • Standard Jackets & Outerwear: Orders are normally processed and dispatched within 5–10 business days.
  • Made-to-Measure Jackets: Custom-sized jackets require additional tailoring and are usually dispatched within 3–4 weeks.
  • Footwear: Standard footwear generally takes 2–3 weeks to dispatch, while made-to-measure footwear may require 3–4 weeks.
  • Bespoke Products: Fully customized pieces require extensive craftsmanship and may take approximately 5–12 weeks before dispatch.

After your order has been dispatched, delivery usually takes an additional 3–4 business days, depending on your destination and the courier service.

Shipping & Courier Partners

We work with trusted international express courier services, including DHL and FedEx, to provide reliable delivery worldwide. The courier selected for your order may vary depending on your location and the most efficient available service.

Please note that we are currently unable to deliver to PO Boxes, APO, DPO, or FPO addresses.

Customs Duties & Import Taxes

If customs duties or import taxes are charged on your order, Celebrity Outfitters will cover the applicable charges.

In most cases, we arrange and pay these charges online before delivery. If the courier requires you to pay customs duties upon delivery, please make the payment and retain your receipt. Send the payment receipt to our Customer Support team, and we will reimburse the full amount through PayPal within 5–7 business days.

Lost or Damaged Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact both our Customer Support team and the relevant courier within 5 working days.

Claims submitted after this period may not be accepted.

Once the courier has completed its investigation and confirms that the package was lost or damaged, we may provide a replacement for the original order or store credit. Lost shipments are not eligible for cash refunds.

Delivery Responsibility & Tracking

Once your order has been dispatched, you will receive a tracking number so you can follow its delivery status.

Customers are responsible for monitoring their shipment and remaining available for delivery. If the courier is unable to contact you or repeated delivery attempts fail, the parcel may be returned, disposed of, or otherwise handled by the courier. Celebrity Outfitters cannot be held responsible for parcels lost or destroyed due to unsuccessful delivery attempts or lack of communication from the customer.

If you choose to refuse a delivery, the shipment may be treated as abandoned. If you wish to request a return or exchange, you must first accept the package and then follow our standard return and exchange procedure.

Shipping Address Accuracy

Please carefully review your shipping details before placing your order.

Once an order has been dispatched, we are generally unable to change the delivery address. If a package cannot be delivered because an incorrect or incomplete address was provided, it may be returned or destroyed by the courier, particularly where return shipping and customs costs are excessive.

In such cases, Celebrity Outfitters may not be able to provide a refund or cancellation.

Combined Shipments

If you place multiple orders using the same shipping address, we may combine them into a single shipment whenever practical.

Combining orders can occasionally result in a slight delay for an earlier order, but this helps us ensure that your purchases are delivered together safely and efficiently.