Refund & Returns Policy – Celebrity Outfitters

At Celebrity Outfitters, customer satisfaction is important to us. We want you to be completely happy with your purchase. If your order does not meet your expectations, our return and exchange policy is designed to make the process as straightforward as possible.

Return & Exchange Window

You may request a return or exchange within 15 days of receiving your order.

To be eligible for a return or exchange:

  • The item must be in its original condition, unused, unwashed, and free from damage.
  • All original tags and packaging must be included.
  • Items that show signs of wear, washing, alteration, or damage may not be accepted.

Refunds

  • Approved refunds will be issued to the original payment method used for the purchase.
  • Original shipping charges are non-refundable.
  • Once we receive and inspect your returned item, the refund will be processed within 7 business days.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
  • You will receive a confirmation once your refund has been processed.

Exchanges

  • Eligible items can be exchanged for a different size or style, subject to availability.
  • If the replacement item has a higher price, you will be required to pay the difference.
  • Customers are responsible for the cost of returning the original item unless the item was received damaged or incorrectly.

Custom & Made-to-Measure Orders

Custom-made and made-to-measure products are created specifically according to your selected measurements, design, and requirements.

  • Custom and made-to-measure orders are non-refundable and cannot be returned.
  • If there is a genuine fitting issue with a made-to-measure item, please contact our support team so we can review the issue and determine the appropriate solution.

Damaged or Incorrect Items

We carefully inspect and package every order before dispatch. However, if your item arrives damaged or you receive an incorrect product:

  • Please contact us within 2 working days of delivery.
  • Provide your order number along with clear photos of the item and packaging.
  • After reviewing the issue, we may arrange a replacement or full refund at no additional cost to you.

How to Request a Return or Exchange

To start a return or exchange, contact our customer care team with your order number and reason for the return. Our team will provide you with the necessary instructions for returning your item.

Return & Exchange Contact

Email: support@celebrityoutfitters.com

Please do not send any item back before contacting our support team and receiving return instructions.

At Celebrity Outfitters, we are committed to providing quality products and a smooth shopping experience. Thank you for choosing us.